Shipping policy

Order processing is the time it takes from when you place your order on our site to when it gets packed up and shipped out. This usually takes 1-2 business days.

Please note that during holidays, new product launches, restocks, and promotions, order processing times may be subject to delays. We thank you in advance for your understanding!

Please note delivery times do not include order processing times.

Once your order ships, it will arrive to you in the following times listed below based on the shipping method selected:

If you are shipping to Hawaii, Alaska, an APO/FPO address, or any U.S. territories, transit times may take a little longer.

Please note: We cannot ship to APO/FPO addresses or PO Boxes using Next Day Shipping or Expedited Shipping. Please make sure to select Standard Shipping on checkout if this applies to you.

We currently ship to Canada, Australia, New Zealand, Malaysia, Singapore, Hong Kong, India and The Philippines! Once your order ships, it should arrive to you within 8-14 business days.

Shipping costs will vary depending on weight and shipping destination. Costs will be calculated upon checkout.

• For U.S. orders, all orders at or above $100 will get free standard shipping!
• For Hong Kong, India, Canada, Australia, and New Zealand, duties and tariffs will be paid up front at checkout.
• For Malaysia, Singapore, and Philippines orders, your package may incur additional duties and tariffs upon arrival. If your order is under $100 for Malaysia or under $400 for Singapore or under $200 for the Philippines, your order will not incur additional duties and tariffs upon arrival.

Once your package has been shipped, you’ll receive a shipping confirmation email with your tracking number.

If you need special delivery accommodations, we recommend reaching out to the carrier directly.

We take full responsibility for damaged products due to manufacturing defects. Please send us a photo at returns@novarabeauty.com, and we’ll be happy to figure out a solution.

We know you’re excited to get your package, but unfortunately delays in transit times may occur with the carrier. If your order is still in transit and has not been delivered within our promised timeframe, your order may be lost. Please see qualifications below:

If your package has been marked delivered yet you can’t locate it, please allow 3 business days from the delivered date on the tracking number as some carriers may be experiencing latency issues and lags in their tracking. If by the 3rd business day you still cannot locate your order, please reach out to us.

For all customer inquiries, you can email us at Customer.Service@novarabeauty.com. Our business hours are Monday to Friday 9am to 5pm EST, excluding national holidays. 

If you are an international customer inquiring about order tracking once your order has shipped, please email help@passportshipping.com for further assistance.